Expected profit: greater customer satisfaction, quick and precise reaction to problems, minimal down times
Expected cost: 0% if an up-to-date building model is available in connection with the operation of the property
Products used: OrthoGraph, CMMS/Ticketing system
The main advantages of the OrthoGraph BIM models are multiple utilizations and the simplicity of keeping them up to date. If the Orthograph model of a building is available and it is used in daily operation and maintenance whenever possible, a graphic fault reporting interface is provided as a side product of this for the tenants and employees using the property. This means that anyone who sees or hears a fault can use a simple web browser to call up the 2D or 3D model of the building, and then by clicking on any element in it you can automatically call up the breakdown reporting interface. A fault ticket is automatically generated after the seen or heard problem has been entered, which ticket then starts its life immediately through the maintenance system.
The fault tickets are handled by the maintenance management system, which means the handling of the entire process with priority levels and even with the use of approval levels. The persons reporting the faults can check their current status, and even receive information on this via automatic e-mail notification. In addition, if system implementation has been suitably carried out, even completely automated job shopping can be achieved, i.e. the expected reaction times to fault reports can be reduced significantly. This does not only result in lower costs, but also in greater customer satisfaction without increasing the number of maintenance personnel.
Because the fault tickets get into the helpdesk system via the 2D/3D building model, the number of fault dispatcher personnel can be reduced, or the position may even be terminated altogether.
The same interface can be built into any other building-related service, such as the meeting room reservation system, the cleaning demand system or even for access to the building automation system.
It is important to note that these administered buildings are not displayed in the system in static condition that has to be periodically updated after remodeling work and function changes, instead the one and common actual BIM model is always automatically displayed, in other words the system has no administration costs whatsoever.