Online Support

1. Step_____________________________________________________________________________

Which product are you enquiring about?

Please make the appropriate selection below.

• OrthoGraph Survey
• OrthoGraph Inventory
• Software Maintenance Service
• Hardware Devices
• General Enquiries

2. Step_____________________________________________________________________________

What is the key reason for your enquiry regarding OrthoGraph Survey?

Please make the appropriate selection below.

• Technical Support
• Sales, Ordering
• Shipping and Handling
• Registration, Activation Process and Codes

I would like to contact Customer Support for further assistance

                                 __________________________

What is the key reason for your enquiry regarding OrthoGraph Inventory?

Please make the appropriate selection below.

• Technical Support
• Sales, Ordering
• Shipping and Handling
• Registration, Activation Process and Codes

I would like to contact Customer Support for further assistance

                                 __________________________

For support regarding Hardware Devices please contact the Manufacturer.

Use the appropriate link below.

• Leica Disto A6

I would like to contact Customer Support for further assistance

                                 __________________________

What is the key reason for your enquiry?

Please make the appropriate selection below.

• Sales, Ordering
• Shipping and Handling
• Registration, Activation Process and Codes

I would like to contact Customer Support for further assistance

3. Step_____________________________________________________________________________

Technical Support

Select a Common Question for OrhtoGraph Survey

• Does the software support any distance recording tool other than Leica?
• How is the surveyed ground-plan displayed in AutoCAD?
• Can the OrthoGraph be used for on-site area measurement?
• How can large areas and complicated drawings be surveyed on the small screen of PDA?
• Can the OrthoGraph be used only on PDAs or on Tablet PCs also?
• What kind of bar code scanner can be connected to the OrthoGraph?
• Can I make cross-sectional images with the software in addition to ground-plan surveying?
• Can I make a front view image with the software in addition to the ground-plan surveying?
• Can I record the surveyed information in three dimensions?
• Can I assess the internal height of spaces?
• Is the inventory sheet to be printed from the PC of the PDA?
• Does the software support Bluetooth printer?
• In addition to the metric system, does the software support non-metric units of measurement?
• How do I connect Leica Disto to the OrthoGraph system?
• I received an error message: "OrthoGraph DwgExport Add-On has been expired".
• Can I use the system for land measuring?
• Why are PDAs better than Tablet PCs for surveys and inventories?
• What type of bar code scanner does the system support?
• What are type, key, mandatory, and fixed list fields?
• What are fixed lists?

I would like to contact Customer Support for further assistance

                                 __________________________

Technical Support

Select a Common Question for OrhtoGraph

• How can I use the recorded inventory data in my accounting software?
• Can the recorded data be used for inventory to accelerate work?
• What kind of bar code scanner can be connected to the OrthoGraph?
• Does the OrthoGraph work with a built-in bar code scanner?
• In what form does the OrthoGraph Inventory store data? Can they be transported easily?
• Is the inventory sheet to be printed from the PC of the PDA?
• Can I make documents with the OrthoGraph Inventory about the movement of goods?
• Does the software support Bluetooth printer?
• I received an error message: "OrthoGraph DwgExport Add-On has been expired".
• Why are PDAs better than Tablet PCs for inventories?
• What type of bar code scanner does the system support?
• What are type, key, mandatory, and fixed list fields?
• What are fixed lists?

I would like to contact Customer Support for further assistance