Download Instructions
Find information below on pre-purchase questions and post-purchase download instructions:
Pre-purchase questions
Do you want your software NOW? Don't wait for the product to ship to you, download and get it right away.
- What is Purchase and Download?
- OrthoGraph Store customers can choose to purchase the download version of OrthoGraph products. This lets you download the product and start using it right away. Also you may return to your Store account to resume a download or re-download your products.
- Can I order the software CD and manual in addition to the online product download?
- You either will be given the option of adding the software CD after you add the download version to your shopping cart or the Backup CD will be added to your cart automatically for your convenience. You have the option to remove the CD from cart if you do not wish to purchase. Product manuals are available in the Books section of the Online Store.
- How does Purchase and Download work?
- Add the download version of the software you want to your shopping cart. You will have the option to add the Backup software CD for a few extra dollars.
- After completing the purchase, you will see the Download Your Products link that takes you to the Download Center. You can download your product immediately or at a later time. (See instructions below for more details.)
- Sign in to Your Account at the OrthoGraph Store at any time to download, resume a download, or re-download your purchased software and retrieve your product serial number. (See instructions below for more details.)
- How long does it take to download a product?
- It is difficult to determine the exact amount of time it takes to download a file. There are many factors that can affect the download speed, such as connection type and network traffic. However, you can view estimated download times for different sized files and typical connection type.
OrthoGraph products require DSL or faster connections.
| 5 MB |
12 Min |
5 Min |
30 Sec |
15 Sec |
| 100 MB |
4 Hrs |
26 Min |
10 Min |
7 Min |
| 500 MB |
21 Hrs |
28 Min |
50 Min |
34 Min |
| NOTE: All times are approximate. 'Cable' & 'DSL' Speeds vary between 384 Kbps & 12+ Mbps depending on service |
For files over 50 MB we recommend a DSL or faster connection
Back To Top
Post-Purchase Download Instructions
How to download software:
To download immediately after you complete the purchase process, look on the Thank You screen for the Download Your Products link and click it. This will take you to Your Downloads.
To download at any other time, follow these additional steps:
- Go to the OrthoGraph membership center and sign in to Your Account. If you do not remember your password, follow the directions on the page.
- Click the Your Downloads link.
- Under Purchases click the link to "View Order History."
- Follow the links to your downloads
- Write down your serial number, which appears next to the download link. You will need to install your software. Note: you will also receive an email containing your serial number, and you can retrieve your serial number at any time from your Download area. (See instructions below for more details.)
On the Your Downloads page, locate the product you wish to download and click the Download button to begin downloading.
- You maybe prompted to accept ActiveX controls and certificates from Akamai Technologies, and install the Download Manager
- With many web browsers, a Save As window appears. Save the file to the desktop by choosing Desktop from the pop-up window. If you were not prompted to save a file, the file was saved to your default download folder.
- After you download the file, you may need to double click the file you downloaded if your installation did not automatically start.
- Follow the instructions on the screen.
Back To Top
How to re-download software:
Sign in to Your Account at the OrthoGraph Store at any time to re-download your purchased software. Just follow the instructions given above for downloading your software. To retrieve your serial number:
Go to the OrthoGraph membership center and
- Sign in to your account. If you do not remember your password, follow the directions on the page.
- Under Purchases click the link to "View Order History."
- Follow the links to your downloads.
- You can choose to see a list of all your purchased downloads by product or by order date, with the corresponding serial number for each product.
Back To Top
Additional Information
If you have difficulties during this process or you need technical assistance with new software, visit Share-it! Customer Care Center or contact OrthoGraph Customer Service.
Back To Top